Billing · Self-service
Manage or cancel your plan
Monthly care-plan and support subscriptions are managed in Stripe's secure billing portal. You can update your card, download invoices, or cancel — no email thread required.
How signing in works
The portal asks for the email address you used at checkout. Stripe then emails you a secure login link, so there is no separate password to remember.
If the link does not arrive, check your spam folder and confirm you are using the same email address that received your Stripe receipt.
What happens when you cancel
Cancelling takes effect at the end of the current billing period. Your plan stays active until that date, and there is no partial refund for the remainder of the period already paid for.
Support plans advertised with a minimum term (3 months on Secure Automation, 6 months on Premium) run for that term. Cancelling in the portal always stops the renewal; if you cancel before the agreed minimum term is complete, the remaining months of that term are invoiced once, and nothing recurs after that.
Nothing is prorated. Apart from that one-off minimum-term invoice, where a minimum term applies, your card is not charged again after the period ends. You can resubscribe at any time from the relevant package on the services page.
One-off project fees are not subscriptions, so they do not appear in the portal and cannot be cancelled there. Project scope and invoicing are handled directly in writing.